call us: 01497 821821

Welcome to our online shop.

Posting stuff out to you is a priority, it will be well packed, clearly labelled and sent out as fast as you have chosen. We use Royal Mail and couriers. Smaller items will be sent in small packets and should fit through your letterbox and won't need a signature. More valuable items/pens and most next day delivery will be a signed-for service.

Our favourite service is Collect from Store - this way we get to meet our customers face to face.

Sometimes things go wrong. Even long established retail outlets with household names will make an error, have a damaged delivery, or mistake one pen for another. It is very rare and it is how we deal with it that you can judge us. We will bend over backwards to correct our errors, and those outside our control, such as delivery issues. Customers make mistakes too - we won't judge you, just help you out. If you have bought the wrong thing, please return it for full credit or exchange. It doesn't matter why.

The internet is full of non-addressed nameless sellers of stuff. You can call us, email us or use Bartrums' preferred method, letter writing. We have names and faces and a real shop in a real town.